Pack bonus issue

After 1 month, trying to contact with the technic support because an issue with te bonus pack i get nothing of him.

The problem is when i open de pack, i get the plat skin for my class but the weapon… instead of get the plat pack weapon skin i get 1 of the shop.

Which pack did you purchase?

Customer Support can certainly check your account and see what’s wrong. If you have already claimed your pack on a different region or character then they will surely see that. May that be the case?