what do i do? do i still get my loot because nothing is therre
Hello @Perk,
I’m sorry to hear about this situation with your game crashing during your run and thank you for sharing the screenshot, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
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The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
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Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Let me know if you have any other questions!
Hello @Perk,
That is correct, you must wait for the system to determine if the crash was server side to decide if a ticket will be issued for you to enter again. I can’t guarantee that you will received a ticket but if you do then you can re enter the raid!
Sorry for the inconveniences this may cause.