PC Hard Resets on Game Launch

Game Support English Support
1

I’ve had no issues with the game at all until this morning. Every time I try to launch the game, during the Easy Anti Cheat splash screen, my computer hard resets. The only difference is the maintenance and windows 11 had an update overnight… I’m sure it’s windows 11 causing the issues but would like any help I can get.

DxDiag Snippet

------------------
System Information
------------------
      Time of this report: 5/12/2022, 09:58:14
             Machine name: DESKTOP-D18D9FC
               Machine Id: {456394A5-B3FA-44E8-AA56-DEBD202B2D40}
         Operating System: Windows 11 Pro Insider Preview 64-bit (10.0, Build 25115) (25115.rs_prerelease.220506-1410)
                 Language: English (Regional Setting: English)
      System Manufacturer: Gigabyte Technology Co., Ltd.
             System Model: Z170X-GamingG1
                     BIOS: F22j (type: UEFI)
                Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32726MB RAM
                Page File: 16876MB used, 29160MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.3.7
           DxDiag Version: 10.00.25115.1000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: AMD Radeon RX 5700 XT
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x731F)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_E4091DA2&REV_C1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 24168 MB
    Dedicated Memory: 7806 MB
       Shared Memory: 16362 MB
        Current Mode: 2560 x 1440 (32 bit) (144Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: ASUS MG279
          Monitor Id: ACI27A7
         Native Mode: 2560 x 1440(p) (143.856Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\amdxc64.dll
 Driver File Version: 30.00.15021.11005 (English)
      Driver Version: 30.0.15021.11005
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.0
 Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False 
         Displayable: Not Supported 
 Graphics Preemption: Primitive
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: DISABLE_HWSCH
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 4/27/2022 20:00:00, 1844144 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71EE2-305F-11CF-EF54-A4FE6EC2D335}
           Vendor ID: 0x1002
           Device ID: 0x731F
           SubSys ID: 0xE4091DA2
         Revision ID: 0x00C1
  Driver Strong Name: oem91.inf:cb0ae41454c51b94:ati2mtag_Navi10:30.0.15021.11005:PCI\VEN_1002&DEV_731F&REV_C1
      Rank Of Driver: 00CF2000
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  {5EF7D40D-5B96-49E7-B419-23342094A4CF}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {603A4756-A864-4F91-BB62-2C935B7A1391}  {C58B9A06-7E89-11E1-BB00-70B34824019B}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 2
            MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
         MPO Stretch: 16.000X - 0.250X
     MPO Media Hints: rotation, resizing, colorspace Conversion 
         MPO Formats: NV12,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
    PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
 PanelFitter Stretch: 16.000X - 0.250X

           Card name: AMD Radeon RX 5700 XT
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x731F)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_E4091DA2&REV_C1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 24168 MB
    Dedicated Memory: 7806 MB
       Shared Memory: 16362 MB
        Current Mode: 1920 x 1200 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: DELL U2415
          Monitor Id: DELA0B9
         Native Mode: 1920 x 1200(p) (59.950Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379219.inf_amd64_3649648678001de4\B378972\amdxc64.dll
 Driver File Version: 30.00.15021.11005 (English)
      Driver Version: 30.0.15021.11005
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.0
 Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False 
         Displayable: Not Supported 
 Graphics Preemption: Primitive
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: DISABLE_HWSCH
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 4/27/2022 20:00:00, 1844144 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71EE2-305F-11CF-EF54-A4FE6EC2D335}
           Vendor ID: 0x1002
           Device ID: 0x731F
           SubSys ID: 0xE4091DA2
         Revision ID: 0x00C1
  Driver Strong Name: oem91.inf:cb0ae41454c51b94:ati2mtag_Navi10:30.0.15021.11005:PCI\VEN_1002&DEV_731F&REV_C1
      Rank Of Driver: 00CF2000
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  {5EF7D40D-5B96-49E7-B419-23342094A4CF}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {603A4756-A864-4F91-BB62-2C935B7A1391}  {C58B9A06-7E89-11E1-BB00-70B34824019B}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 2
            MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
         MPO Stretch: 16.000X - 0.250X
     MPO Media Hints: rotation, resizing, colorspace Conversion 
         MPO Formats: NV12,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
    PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
 PanelFitter Stretch: 16.000X - 0.250X

EDIT: The issue resolved after I followed the top comment in this thread https://www.reddit.com/r/Windows11/comments/una6yi/kb5013943_may_2022_update_is_crashing_apps_on/

EDIT2: I was able to log into the game, but the PC still hard resets after a few minutes in game. I’ve had to restore my PC to a previous build.

2

I had a very similar issue.

I had to remove and reinstall easy anti cheat to fix it.

Others say it´s enough to delete the anticheat.sys … this didn´t work for me.

3

Hello @Brankets and welcome to our forum community!

@Brankets, we still do not recommend to play the game using Win11, due to flaws within the EAC, but as you have it already installed, I would advice to troubleshoot and reinstall the EAC, so, please follow the bellow steps:

  • Check for pending BIOS updates.
  • Check all drivers are up to date.
  • Run a file check: Steam Support :: Verify Integrity of Game Files
    (Steam Support :: Verify Integrity of Game Files)
  • Check the EAC: Locate the game directory, and then select the “EasyAntiCheat” subfolder. Click EasyAntiCheat_Setup.exe to run the installer as an administrator, fix it if necessary.
    Note: The Steam Games installation directory will generally be in: C:\Program Files\ Steam (x86)\ SteamApps\ Common
  • Avoid using VPN, and you should remove other programs such as bots to farm or to avoid being AFK. (if installed for any reason).
  • Check out Lost Ark System Requirements - Support | Amazon Games
    (Lost Ark System Requirements - Support | Amazon Games) it is recommended to use Windows 10.
  • If running Discord, run Discord As Administrator as well.
    After all steps above:
  • Shut down the computer completely. Turn it on, then run the Steam client as administrator, Discord as Administrator and try the game again.

After troubleshooting, if the problem is still there, we can only advice you to go back to Windows 10.