Platinum founder pack not found

I started playing for the first time today. I bought a platinum pack from Steam yesterday and created a character for the first time an hour ago. I can’t find the pack anywhere. I do not know where in game I should claim it first. The store icon gives me the error that the store market is under maintenance and the product inventory gives me communication error with billing server.

Character: Trianthos
Server: Aldebaran

Hi there @Dreadmore , I hope you are doing great.

You are correct, you redeem the Founder Pack from the Product Inventory.

However, we are having issues with the commerce server and we are planning a client update for this coming week. You can learn more about this topic here: Update on Current Top Issues.

Thank you for your understanding and I hope this information helps.