Platinum founders pack still missing

Hi, I am still missing my second platinum founders pack. There hasn’t been ANY news lately about it and I am quite frankly annoyed by it. Why is this still not fixed for the ones missing their founder packs? Thank you.

Hello @Muchin

I’m sorry to hear you are missing your second founder’s pack.

You can write the information requiered on this offical post for every player missing the pack: Didn't receive your gifted Founders Packs? (Part 2) - #798 by blvckmage

I would also recommend contact our live chat support so they can raise a ticket for your case, you can also share with them the link to this thread, so they can investigate:

Thank you for your patience.

@Luxark I’ve already done all of that. Live chat is useless. They wanted my DxDiag for some reason.