Please address Error [G0x9-SPELPWP1P2NT]

When is this ever getting fixed or addressed? I’ve lost multiple time-sensitive lockouts (Chaos Dungeons, Argos, Abyssal Dungeons, Adventure Islands, Field Bosses, Ghost Ships, etc) because of this and I’ve been playing since release. I have done all of the troubleshooting that AGS has offered (relocating my character to Prideholme and reinstalling, verifying files etc) and it STILL is happening. I just got off the chat with an AGS support staff and I asked if it they could escalate it, but because the sheer number of people reporting this for awhile, they said that it would just get absorbed and dealt with later. I’ve gone 1000+ hours in this game with this happening roughly every two hours. I could be told, just don’t do any of those things when its around the 2 hour mark, easy. The thing is, it’s not always 2 hours either. It could be 1 hour and 43 minutes or it could be more.

Amazon? Smilegate? Help?
Server: NA West Mari