Please check right away to restore my VALTAN count! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !!

[deadtiger]

I got an EAC error when I entered the Legion Commander VALTAN G1 yesterday, and it has been almost 24 hours and I haven’t been given the number of times to restore the volume. I can’t get into G2 right now either… Please check right away to restore my VALTAN count! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
US WEST server: shandi

[Centeotl]

Welcome to the forum community, deadtiger.

Sorry to see you had this issue when you entered Valtan Gate 1.

I’ve moved this to the support section as they can handle this better.

[Greenvcs]

Hello @Gingerbeardd,

We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail, unfortunately if the system did not grant a re entry ticket is because it was determined that the disconnection was not due to an error on our side, my apologies.

This is a post made by one of our community managers regarding this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Thank you so much for being such a valuable and invested player!

Have a nice day a see you in Arkesia!

[Gingerbeardd]

I DIDN’T TAKE DISCONECT, IF YOU READ MY FIRST POST YOU WILL UNDERSTAND WHAT HAPPENED. I was with my friends doing the valtan portao 1, then we left and went to tofos to the gate 2, and there was a bug.

[remoleov]

I’m sorry to hear about your re-entry ticket getting used up due to this game’s shitty system.
I am also sorry that you probably won’t get any support for your issue because the support team is comprised of literal Chimpanzees.

[rexrexrez]

you have a better chance of winning the lottery than getting a re-entry ticket from the support in this game