After 1300+ h into the game now 2 days straight I had some technical issues with my pc where I got blue screened randomly or random internet disconnect and it only happened during raids (for now at least) but every times it happens when I log back on I’m just robbed of all the loot, and I can’t reenter the raid… losing 4k+ gold and mats is really not fair…
please check into it and find a different way to remove entries from people…
At this point I’m not sure if I should even attempt to do any legion raids I don’t want to experience the same thing and ruin other people’s groups, but I just can’t continue playing the game if I just can’t do any raids and get any gold from there anymore…
From today:
From yesterday on one of my alts
Hello AlucardSorel,
We are sorry that you are experiencing this blue screen problem.
We are forwarding your message to the appropriate section so that support can assist you.
Hello @AlucardSorel and thank you @Drazoanthor for moving this one over,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia! 
