It is very easy to accidentally choose T2 gems from the ark pass chests. Made this mistake and support won’t fix it (frustrating but understandable).
The gem chests use the same icon for the t2 and t3 chests and ALSO are in the wrong order compared to every multi-tier selectable I can think of.
T3 is on the top and T2 is on the bottom.
Compare this to the other chests in the event, which are ordered t1/t2/t3.
Looking at my inventory I see the fusion material chests from the Ark Pass are also out of order, but at least in that case the icons are very obviously different.
Please fix the ordering and give them separate icons if possible.