If thats the case, why is there even an appeal if they dont look at the case.
Giving the whole rule book after the sentence, there is no hearing/considering appeal.
1 Like
“Freedom of speech” doesn’t apply to a public company - AGS owns Lost Ark, not congress.
Freedom of speech applies to congress (government-owned entities not private.
US Congress & US Courts Def of Freedom of speech:
"Congress shall make no law…abridging freedom of speech.”
When you play a game that’s private - you agree when you buy it and when you log in to abide by “Codes of conduct” TOS ext.
You broke the TOS and got banned deal with it.
2 Likes
They look at your case. But if they see something obvious (like in your case, a name containing the word “precum”) they don’t bother explaining it to you what you did wrong, because it’s obvious already.
In your case, you pushed further so someone actually did tell you that they would change those 3 character names. I don’t know what else you expect from them.
(in case when people exploit, bot or cheat, there’s a whole different reason why they don’t share any details)
1 Like
Rated M for “snowflake”. 
1 Like
Lmao
1 Like
You’re asking too much there buddy. Lmao
1 Like
Not at all. It’s an industry standard.
Plus this is from the company that is worth 5x(even more) less than Amazon.
Best we can do is copy paste our policy and say its in here. When you ask for specifics we’ve already given you too much information. Lmfao
1 Like
They don’t understand that customer support is like 10% of the experience. It’s very fucking important that the company has a full transparency with Players, their information and private shit.
I can understand they’re overwhelmed right now with issues. Hopefully down the line it gets better. LoL was in the same boat b4.
LoL - Riot Games started with and from nothing. Where Amazon has the funds to Recruit 1000-5000 Agents.
Just for example- 5ca / Epic games have around 2000-2500 with over 100.000 tickets on weekly basis.
Right you would think they would know better from their experience with New World failing. Yet they are running in to the same issue.
1 Like
They can just pay 3rd party Customer support company and don’t even think about it…But I’ve come across Agent called Bjorn that told me ‘‘Yikes I don’t know what to tell you’’, Alex with a god complex that told me that he is the highest rank in customer support and that he could not escalate my ticket to higher ranks… where he totally can and another agent did that.
I’m OK with they showing how you mess up only if the ban upgrade to permanent. Otherwise, stop wasting the support time when they can be helping someone who actually need it.
they can permaban me as long as they refund my platinum pack. Dont get too offended now though.
Okay, and how the fuck i know what i did wrong ? Since what they told has nothing to do with what i wrote.
1 Like
And they publish a game with half-naked women making sounds like little girls. Imagine that…
My sound was muted from the start…i would not know :'D
1 Like
Compared to the original from korea/RU NA is very watered down.