can you help me please?
Character name: Misakosang
Region: EU West
Server: Punika
Character lvl: 57
Hi there and welcome to the Lost Ark forum community, kittiponmhanowk.
I’ve moved this over to the support team so our technical specialists can help you out here.
Hello and welcome to the forums @kittiponmhanowk and thank you @Centeotl for moving this one over,
I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:
- Initiating player-to-player trades (requests can still be received)
- Sending in-game gifts
- Exchanging Royal Crystals for Gold
- Sending in-game mail with attachments
This is part of a security measure that is in place to combat bots and of which you can further read about here:
In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator
Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor authentication for the first time and up 30 days depending on Steam’s clear time.
I hope this helps and see you in Arkesia! 