Power pass after clearing North Vern

A friend of mine cleared all blue marked quests and did not get the power pass.

The pass is unique for account or one for each server ?

Greetings @hauntedapply

Hope you’re doing great :ribbon:

Please make sure your friend did all the steps listed on this link :

Power Passes are limited to 2 per region (2 on US-West, 2 on US-East, 2 on EU-Central, 2 on SA-East) as regions are treated as separate “accounts” Within those regions, using a power pass will automatically grant you a second one that can only be used on that specific world that you used the first on. One caveat is if you do not use your first powerpass, you can level to max on a separate world within the same region and get a powerpass.

However, when you do this, using that powerpass will not grant you a second to use as you have hit your region max of 2 but split it over two worlds.

I hope this helps.