Will the players that completed the Vern questline for the first time during the time that the free power pass was disabled still get the free pass, or will we have to go to the punika questline for our next pass?
Hope you’re well
In regards to the “Punika Growth Support pack” specifically, this will be delivered to your Universal Storage eventually if you were one of the players that:
1- Completed a quest to earn a free Power Pass (Ealyn’s Gift or Berver’s Friend) between July 23rd and when free Power Passes were re-enabled.
2- Have an unused free Power Pass and actively logged in between July 23rd and when free Power Passes were re-enabled.
Remember, passes first arrive via in-game mail.
Once claimed from there: you can use them from your inventory and at that point you will see them in the character selection screen.
If you did already all this and still don’t see these under character select, please log out and return to the server select screen as they should be there, if you already consumed the item from your inventory.
Also if still is not showing for you, please allow up to 48 hours and check with the above criteria again.
If not there at that point, do not hesitate reaching back so we may check further on this for you.
I hope you find this information helpful.