Power pass bug won't get lvl 50

So I recently completed the quest to get my power pass and transferred it to my alter character. I created this alter character and used the power pass but got no lvl 50, didn’t work at all basically. Now I’m a bit stucked because I can barely do new things in the game is this bug gonna fix or something?

You have to click powerpass in character select screen on the character you want to level up, using the item only binds it to your account.