the problem isn’t to the costumer to address, i’m a player of the game, if i have seen info in the game, i would trust it. if it can’t be trusted, it should be told to me, not that i would have to ask to confirm.
You should stop debating with this obvious troll as he can’t grasp the main aspect of this discussion (or pretends to play the dumb fanboy).
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The main aspect of this discussion is that they gave you many ways to confirm the bug and you have many sources that confirm the date expiration right while you only had one source of wrong information and you are asking for a compensation or arguing about something that it’s clearly your fault. That’s the main aspect
I guess this visual bug was not important enough to be fixed when you had over a month and more to fix or maybe fucking warning if the devs can’t be bothered.
If this visual bug had affected the shop then it would of been a all hands on deck instant hotfix but nah who cares if the customer get’s the raw end nothing is clear from the devs.
A new punika pass would be great for the reaper which is what i had mine applied and was going to lock in.
Jesus seems like you are here ONLY to troll and stir shit up, half the post here are from you alone.
Get a life
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As I stated, I am convinced he is an Amazon employee to divert the problem from the game to a fight.
Honestly, I spent the pass as soon as it came out. Scared of mergers 16 hour maintenance and bot exploit pass locks. I remember using it and having an emergency maintenance sign come out within 5 minutes.
I don’t mean to say that they tempted fate. But they were optimistic.
So this is now the second time this problem has happened? Why wasn’t it resolved after the September pass? In game, the visual error still persisted, leading to this same situation. Until the actual in game notifiers are fixed, new passes should be provided to players. It’s not reasonable to expect players to check an external source and learn of the bug when the game itself is telling them there is no issue holding the pass.
This is a bad experience, opposite of Customer Obsession. There’s a thread asking for clarification on this from AGS for 10 days without a single reply:
Also the reply from @Fanduh is incorrect. They said the power pass would expire and this is correct, the ticket-item was marked as expired on Oct 26th. I used my ticket before Oct 26th, and it gave me the benefit to apply it to a char “without expiration”.
Can we please restore the tickets and give it at least another week. I’m opening a ticket with Amazon
Hello @Soij
Unfortunately that post was created in the General Discussion section of the forum, where it’s likely to not be seen by us support staff that are mostly in the Game Support section.
Again as mentioned above the expiration of the Powerpass even if you claimed the ticket is intended, the only way to keep one of these free Powerpasses past the expiration date is by applying it to a level 1 character and keeping it in Trixion without selecting a specialized class, apart from that, the “No expiration” message in the login screen is an error, and the expiration on October 26th intended. Sorry for the confusion.
As of now we don’t have a way to restore expired Powerpasses.
Cheers!
Obviously it was an error, so you must understand there was a mistake, don’t you?
As of now, I am pretty sure you have a way to restore powerpasses, you just said it to shut him up. So unprofessional.
Also, new characters start at level 10. Or was that supposed to be another truthful information from this forum?
Hello @Markos.
Characters that haven’t had a specialized class applied to them (e.g. an Assassin that hasn’t been set as Deathblade or Shadowhunter yet) stay at level 1 in Trixion, if a Powerpass is applied to them then you can keep the effects for as long as you want, as long as they stay in that state.
Regarding the Powerpass expiration topic, Community Manager Roxx mentions in this post that this visual bug has been escalated so it’s priotized and we can prevent this misunderstanding in the future.
That is all the information we have about this topic at the moment, I will be closing this thread now to prevent any unproductive arguing between players.
See you in Arkesia!