I recently finished the quest to receive the power pass and claimed it ingame. I went to create my alt, which showed I had a Powerpass available. I proceeded to create a brand new alt character however was not able to use the power pass since I was presented with the “You do not have a Pass & therefore cannot use one” screen. I’ve attached the screen shot below which shows both that I hjave a Powerpass available, but was not able to redeem.
it says the powerpass is not available therefore i cannot use it, contradicting #1
the use button is greyed out and unhighlighted, therefore supporting #2 even tho #1 says i can use it. I only added this b/c of my of my post below regarding whether clicking the vern pass helps or not, b/c it does not.
Please consult on how I can fix this. Thank you.
update: edited post to signify the labels on #1-3 labels i mentioned above to provide more clarity and prevent misunderstanding so that we can receive better feedback/solutions that arent open ended.
Server is: Azena, and yes ive tried clicking the Vera Pass to see it would select. I saw that as a troubleshoot/solution or workaround attempt on other posts as a solution for the same issue but it did not provide any help or solution.
just missing out on potential dailies which is making me fustrated. also want to switch main classes which is making me more objective on this topic so i just want to know what i can do to be able to make my second character on the same server be able to use the power pass. not asking for anything more of what was already promised or established as a feature in this game…