Powerpass available but cannot use it

Cannot use 2nd Powerpass. I was able to use power pass for first alt but even though game says it is available for a second alt, when I click it a message says: “You do not have a pass and therefore cannot use one”.

did you make sure to use the pass in your inventory before going to the character selection menu and selecting the power pass option?

Yeah, I just went through all of them again, Roster storage, inventory, pet storage, and personal storage.