Powerpass issue, not working

Was able to use the hyper express pass just fine, but when I made a new character to try to use the powerpass, it says powerpass eligible but does not allow me to actually use it.

Hello and welcome to the forums!

Was the power pass you received a paid or free pass? Note that paid passes are still unavailable.

I am collecting a few reports of users unable to use their free power passes. It would be great if you could confirm :slightly_smiling_face:.

Free powerpass

Thanks for confirming. Here’s a post from our support staff with extra info.

If you still don’t see your power pass you can also contact our support through the link below.