Powerpassed new character, now everytime I try to go on that character game crashes

Game Support English Support
1

Powerpassed a new warrior using the Vern powerpass. When applying powerpass it gave me the following error message: 0PELPWP1F2PT and crashed.

Everytime I try to go on that character it gives me the same message and crashes. Other characters are fine.

2

Sorry to hear you’re having this issue, lecool19.

I’ve moved this over to the support section so our support team can look into this for you.

3

Hello adventurer @lecool19, hope you’re doing great in your journey.

I’m sorry to hear about the error message “0PELPWP1F2PT” that you are getting.

This seems to be a connectivity issue so you can try the following steps:

  1. Close other applications that may be taking up your bandwidth.
  2. Switch to a wired connection.
  3. Restart your router and modem.
  4. Restart your router and modem.
  5. Troubleshoot your firewall.
  6. Test your connection for packet loss or buffering.
  7. Disable VPN or proxy services.

You can also try verifying the integrity of the game files in case that you have already check on your connectivity, steps to do it will be on the link below:

if the issue persist I recommend to get in contact with a representative from the live channels to make the report on this issue with the following link:

Hope this helps and have a great day! :dagger: :mage: