Problem with powerpass

hi, i have problem with my powerpass.
I used the powerpass for the first time on a character that I did not like, I played it for a few minutes and removed it, but I did not get a second powerpass by email

Unfortunately if you didn’t complete all of the required steps then you won’t receive it.

I can’t remember exactly where you have to get to as I used my passes ages ago but you know how you had to reach a certain point to receive the first? Well unfortunately you had to reach another point with that first alt to trigger the second pass being sent.

I can see why this mistake would be easy to make but all I can suggest now is that you use your knowledge transfer.

On the bright side you only ever get two power passes so you’ve only lost one.