Problem with Steam Trsuted Account

[ColonelloD]

Hi, I am unable to trade with my friends because they tell me that my steam account is not trusted. I contacted Steam support and they tell me there is no problem.
"checked your Steam account and I can confirm that I don’t see any restrictions that could prevent you from trading in the Steam Community. Unfortunately, we cannot help in this case, since Steam Support does not have access to manage in-game processes . Any association with your Steam account is set and managed by the game publisher. You will need to reach out to their support team for the detailed information: "
Can you unblock me?

[aL3xis00]

Hi ColonelloD,

You need to setup Steam Guard Authenticator in order to trade in game.

Steam Guard Authenticator

Hello @OneKind, hope you’re doing well. If your account isn’t trusted in Lost Ark but already is on Steam, then yes, you will need to set up the Steam Guard Mobile Authenticator, you can find a walkthrough on how to enable it in the Steam Support pages. You can find more detailed information in the following article of the Official News section of the forum: Hope this information helps, feel free to reply below if you have any more questions. Have a good day in Arkesia!

[Fenrirskoll]

Hello @ColonelloD and thank you @aL3xis00 for your input,

I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will not be able perform certain in-game actions as listed here:

• Initiating player-to-player trades (requests can still be received)
• Sending in-game gifts
• Exchanging Royal Crystals for Gold
• Sending in-game mail with attachments

This is part of a security measure that is in place to combat bots and of which you can read furthere here:

An Update to Fraud Prevention in Lost Ark

As we continue to improve and increase our protections against malicious actors and behaviors in Lost Ark, we are making adjustments to our tools and systems that prevent fraudulent purchases. In March, we rolled out a fraud prevention system that requires players to have a ‘Trusted’ status through Steam or Lost Ark in order to access specific social and economic systems such as initiating player-to-player trades, sending in-game gifts and mail with attachments, and exchanging royal crystals fo…

March 24 Weekly Update

In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor authentication for the first time and up 30 days depending on Steam’s clear time.

I hope this helps and see you in Arkesia!

[ColonelloD]

Hi I have made several purchases on steam. From ge III DE, to New World up to AGE II. in the last few months no, no purchases … but the game keeps telling me that my account is not trusted, while for steam it is.

[Fenrirskoll]

Hello again @ColonelloD,

Thank you for following up on the topic. From your response I gather you have potentially completed some of the steps but do not see any mention in it about having set up the Steam Guard Mobile Authenticator.
How to set up Steam Guard Mobile Authenticator

Please try this first and remember that once done it may still take several hours for your account to become ‘Trusted’ after activating two-factor authentication for the first time and up 30 days depending on Steam’s clear time.

I hope this makes it more clear for you and see you in Arkesia!

[Zodiarkxe]

Hi

I have completed all above steps including having Setup Steam Guard Mobile Authenticator and a Verified Steam account. Several days have passed since doing both and i am still unable to trade. Kindly help resolving the issue.

Character name: Zodiarkxe
Region: Central Europe
Server: Armen
Character lvl: 53