someone who can help me, the textures of the ground do not load me, it is as if I were walking on water or in the sky and when there is a cinematic I see the characters below me before they appear, all the graphics I have at a minimum and even if I put them to the maximum it still looks the same
Hello @cristian783638,
First, I want to thank you all for taking the time to reach us. I’m so sorry to hear that you are being affected by this textures not loading issue.
To begin with please check 
Lost Ark PC requirements: Minimum specs
Requires a 64-bit processor and operating system
OS: Windows 10 (64-bit only)
Processor: Intel i3 or AMD Ryzen 3
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 460 / AMD HD6850
DirectX: Version 9.0c
Network: Broadband Internet connection
Storage: 50 GB available space
Lost Ark PC requirements: Recommended specs
Requires a 64-bit processor and operating system
OS: Windows 10 (64-bit only)
Processor: Intel i5 or AMD Ryzen 5
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 1050
DirectX: Version 11
Network: Broadband Internet connection
Storage: 50 GB available space
As long as you can hit one of those lists, you should be able to get Lost Ark running on your PC.
Also I request you to take a peek at these troubleshooting steps on this link Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games , specifically those linked to Verify integrity of game files.
Additionally, if none of these help, I would suggest that you contact our live chat via Contact Us | Amazon Games , so that they can escalate the issue and update you.
They may ask for your DXDiag and your game logs, and will be kind enough to help you gather that information.
Instructions for finding the in-game logs:
Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.
I hope this information helps.
I know this topic is a few months old but I am wondering something. Did your issue look something like this by any chance?
