Problemas con el cambio de personaje de evento!

I don’t see the event rewards, I don’t know what to do, help.

Hello @ansenta.d.g

Have a warm welcome to the forums thank you for join the community! I apologize about this unexpected situation where you are not able to get the next quests.
I would like to check how your Lvl 2 and Lvl 3 quest board looks it may be a possibility to that you have a pending quest.

Lets also try to verify you game files and restart the game to see if the glitch gets solved:

Best wishes
Keep gaming hero!