Product Inventory Empty After Server Restart

Hi guys , so i dont have my 3 days Aura or the Mask twich drop on my Product Inventory , now after the server restarts i have Aura and Store but no Itens on teh Product Inventory.

Still no itens in the Product Inventory , no Twich Mask or the 3 days Aura , they simple gone and i need it please…

User : Tigas

Server : Zinnervale.

Still nothing , 6 days , 0 help , good suport…

And again aura KO , no Product Inventory , no 3 days Aura or the Mask twich drop and now no Founders Pack gift… help please.