Product Inventory unclaimable

I’m having a small issue with a box in my Product Inventory.
Claiming it seems impossible for some reason, but doesn’t trigger any error, it just doesn’t react and keeps the (very annoying) red dots.
Any other item can be claimed properly.
I recently came back from a very long hiatus and I’m guessing this “compensation” box was sent during it so it might be the reason.
I honnestly don’t care about the contents, so I’d be happy to have a way to claim or delete that.

Thanks for reporting this. What is your character name and server name?

Welcome to the Lost Ark forum community as well.

Thank you.
The character name is Loraline, from EU West Ealyn.

No problem. I’ve moved this over to the support section so our support team can take a look into this.