Dear @Roxx , if you do manage to read this note, please forward it to your team and Smilegate partners.
First of all, let me tell you, the game is GREAT! I’ve started playing MMOs back in 2000s with Runescape and later on transitioned to WoW, Lineage 2, GW2, ESO, and so on (basically, I’ve at least tried almost every popular MMO out there). At first when I saw Lost Ark I thought ‘damn, I am not really a fan of Diablo-looking games, … probs gonna skip it.’, but then I tried it in on Closed Beta and was … CONSUMED by it! The content is PERFECT! The combat is ASTONISHING! The work invested into cut scenes is simply BREATHTAKING! I am not sure if people watch cut scenes and are even aware of how great production that is! For instance Blizzard had always great cinematics, because they did this great realistic modeling … however, compared to these, I’ve noticed your cutscenes have actual Director behind it - what comes to mind is the cutscene at Yorn where you do some sort of a mini ‘musical’ - I was AMAZED! Those little things that demand huge effort from you, make this game MAGICAL!
Now, of course we have issues in EU. I’ve had my fair share of experience in MMOs and I was expecting this at the release. Those who played WoW early on, got to experience this. Those who played New World, got to experience this - even GW2, which is quite robust in this sense, had issues on expansion releases. ESO struggles when there are new events up. It’s something, us gamers, unfortunately have to accept. I believe there is a solution - if you have a lot more servers at the start, so all players can split well, it could help. However, we all know that communities would start raise up around Streamers and even then, certain servers would still be overpopulated, because players just simply follow the herd.
I love your engagement with community. You never went completely silent when there was something going on. We are getting patches and hotfixes almost everyday since the release. Of course a lot of inexperienced and uneducated players here take them as bad things, because they are greedy and want to be nr1 player in the server ASAP. However, those who notice this, know that this is really a positive thing: We have representative of AGS and Smilegate actively interacting with us, even during tough times. Developers are pushing patches and hotfixes everyday, which means they are working 24/7 (LITERALLY! Crunch times), because I was a Game Developer for 1 year and quit the job, because I couldnt handle the crunch times and we couldn’t provide patches and hotfixes as fast as you guys do. Hands down. And BIG props to your developers working day and night to improve the game !!!
And I also noticed that you moved maintenance windows to early morning in EU during work week - that is another great example where you listened to the community! We are of course not in stage like Blizzard (WoW is around for 18 years!), where they have routine maintenances that can be done whenever they run a ‘script’, so I am aware that actual developer teams need to be on standby during maintenance and after it to check stability. I am truly amazed by how many weird people co-exist with us, because I noticed, people are still bothered now - how? It’s work times in EU, so this is the best slot to do a maintenance. You satisfy majority - never focus on minorities, who might took vacations, have no job / school etc. The majority have work and schools, so this is great. Another props to you!
With the EU West opening, I hope something will change. However, I have to tell you, that until there are no Server Transfers, the majority of servers in EU Central will still be overpopulated. I estimate this will go for at least a month, because this is not a release of a new game, the game has already a tremendous amount of content. While in New World it took 1 week to reach endgame, and there was no endgame content, people quit and servers freed. However, in case of Lost Ark there is no way casual players will explore all endgame content before 4 weeks (if they play 2-4h per day). I’ve managed to churn in 123 hours of gameplay until now, and I have only 980 gear score main, alts are all T1 still. That is shocking 15 hours gaming per day!! I’ve never done something like that, but I took days of work and was simply consumed by the game - I must admit, a tad bit dangerous for my lifestyle, but I do see that once I reach Tier 3, 4 hours per day will be more than enough to do my daily routines.
Now @Roxx , if you do read this, I do have few questions for you, if you have the ability to answer them at the moment:
Are you planning to implement Server Transfer at all in this game? To be honest, I cannot afford to start over on EU West with 123 hours invested already. Most of us will be in this situation I assume, since the game is out for 8 days (yes, I am counting founders, because there were queues already during headstart) and we invested a lot of time and perhaps money in our characters. I know that ST is not implemented anywhere in Lost Ark, but since AGS has experience implementing it in New World (quite quickly), could you guys assisst Smilegate RPG to get that? If we get ST, I’d most likely transfer, because I dont mind playing elsewhere, having 0 queues would be AMAZING!
Are you aware of the issues where there is a lot of stress on servers that we cannot matchmake? Yesterday 4 of us tried to do some Dailies, but we couldn’t enter any dungeons / raid. We had to spam ‘Enter’ for at least 15-30min to get into 1 , and then repeat for every clearance. The time ‘wasted’ for queueing is enough to finish all dailies. Also, we got locked out in Abyssal Dungeon, even though we were kicked from it by the server - we couldn’t re-enter as it consumed our ‘Weekly entrance’.
Are you still planning to provide us with a Roadmap for the game? I believe this was promised prior the game launch, but we haven’t seen it yet. Would be cool to see how the game is planned to progress and which classes come next etc.
There, that’s it. Guys, everyone, stay safe and healthy. The game is awesome and it is painful too, when we are in queues. I for sure believe that both AGS and Smilegate are actively working on finding a solution for the current problem, given the technical capabilities that they have.