I work in software development for 18 years and seen my share of fuckups. No excuses work, sometimes heads are rollin, massive penalties etc.
I wont rather elaborate on the competence or communication of AGS/SG, but from my experience when something like this happens, announcements are made, everyone just stares silently at the floor and wants to go home.
the fact they kept going, likely in late hours and managed to get back on track shows that they care and deservers some respect.
good luck tomorrow.