PSA: If you are unable to buy Royal Crystals (Potential fix for your issue)

Game Support English Support
1

Check if you have disabled Steam Overlay.

The Lost Ark in-game store use the Steam Overlay to complete your purchase. If the overlay is disabled, you’ll get a momentary translucent box behind the dialogue where you click “Buy Now”, and it’ll close in a few seconds. That’s an indication of it trying to load Steam.

To check, open the Steam client, click File and select Settings.
Chose In-game and ensure “Steam Overlay” is checked.

image

Please note, you’ll have to restart Lost Ark for it to take effect. In other words, the Steam Overlay won’t be enabled until you relaunch the game.

2

Greetings @LostLogic

I do appreciate the time taken to make this contribution!

By any change, do you allow me to share your post to help users when they’re stuck on queue?

Patience is a virtue, regards,

:spades: JWarlock :diamond_shape_with_a_dot_inside:

3

Of course!
That’s why I shared the info here. :smile:

4

The problem for myself and many others is that the Steam Overlay is ON but it isn’t working AT ALL in Lost Ark and only in Lost Ark.
I tested it out with other games and it works just fine. I even opened up Valheim at the same time (so both LA and Valheim are running) and in Valheim it works with no issues. In Lost Ark it just doesn’t want to show the overlay.

Playing from Germany in EU Central on Thirain.

1 Like
5

I have the exact same issue, playing from Denmark in EU Central on Zinnervale

6

UPDATE:
Well well well…i guess it’s a localization issue.
I ran the game with a VPN pointing to Romania…and the overlay works just fine. Can now buy stuff.

7

Its not working in the US and i cant find a fix for it either.

1 Like