Punika pass missing (kazeros)

I am trying to locate my punika pass, given during arcana update, but I am not able to find. How can I get some help?
To be honest, I remember to be activated the pass during the first days but I didn’t use it (and after it was disabled). Now I decided to create a deathblade and there is no pass option for me. Just the regular using my crystals.
I didn’t find any way to open a ticket in game. Is here the correct channel?

Thank you in advance

Hello @vituriano ,

Welcome to the forums! :handshake:

I am sorry to know that you are facing issues with using powerpass on your character. If you remember claiming it from the in game mail, then I suggest you run a steam integrity check and restart the game. After that go to character select screen and there you must get an option to use powerpass, if the power pass was right clicked in game before.

I would also like to add-
Players will receive a Punika Powerpass after completing Punika’s quest “Berver’s Friend” during the event period. To access this quest, players must first complete all Adventure Quests (marked by purple exclamation marks) on Punika to collect stamps and become a citizen. Once the final quest in this chain, “Honorary Punikan" has been completed, you can talk to Nia in Nia village to start “Berver’s Friend.”

Also remember that once you start the questline on one character, it must be completed on that same character.

The Punika Powerpass will be sent to you by mail . It should be given to the character that completed the entire questline, but I recommend you to kindly check all your character’s mailboxes just in case it was sent to a different one. After this click the button Accept All to add the item to your inventory and then right-click it to use it. It will then be accessible from the character selection menu where you can use it on any of your current or future characters that are below item Level 1302.

If this doesn’t help you can raise a webticket using the link-

You can use the issue code that matches your concern and I would advise you to kindly add all the necessary details while doing so.

Once the team receives a response, they will be contacting you over the email (registered with amazon account).

To get an update(after the advised wait time) you can also respond to the first email response you receive, or use the same link.

I hope this helps.

Thank you for your understanding! :magic_wand:

Thank you for replying. I tried to contact the support with no success (and in fact I did a bad feedback due this). I don’t know anything was done but I was able to find my ticket today. (not the ticket but the ability to use it under powerpass button). So no more issue and, if possible I would like to review my feedback. Thank you.