From the information I was able to gather from previous free Powerpasses, you could obtain a Powerpass in one server and then apply it to a character in a second server from the same region, however for this to work you have to do so on a character that isn’t your main character in the second server, meaning it will be usable on an alt in your Azena roster but not your main.
Update: From recent reports from players it seems this may not work the same way with the current Punika Powerpass.
So I want to confirm things. I’ve completed the necessary quests for the powerpass on galatur (i refceived the pass in my mail, but didnt claim it). Do I need to claim it and then I can use it on Azena? or do I need to claim it on Azena before using it?
They sent only one powerpass to the wrong server, and not even one that I logged into first. I cannot use the powerpass on Avesta. This is stopping me from playing my Machinist. I don’t even care for powerpasses for each server, I just want it on my main server.
Is there a way to revert my punika pass from galatur to azena server? My main server is Azena and galatur is my alt server. I already took it out of my mailbox in galatur and used it, but did not used it on a character yet.
There’s definitely no reason to restrict punika pass to specific server. The reason punika pass is sent to mail and not product inventory is that to not make hoarding possible. But the way system determines which character to send punika pass is based on very first character ever created on first server you login, which is bad.
You can’t get 2 or more powerpasses within single region and it’s fair to make pass region wide and not server wide to avoid such situations. Please take a look into that and help out struggling players @Fanduh
But this is also not true, I received a Punika powerpass on a server I didn’t create my first character on, nor was it the server that reached Punika first either, and on top of that, was not even the first server I logged onto yesterday morning. It’s crazy how they refuse to help us.
Unfortunately forum staff doesn’t have any tools capable of transferring the free Punika Powerpass to a different character if the Powerpass got delivered to the wrong character as you mention, I cannot promise that is something we might be able to revert but since it looks like that might not be working as intended I recommend you submit a web ticket to the Support Team directly to investigate this issue:
Hello! I hadn’t used my Free Powerpass from the character-login screen. It didn’t say, as far as I know that it would be gone with some date, but it’s gone now. Was it because of the update?
Is there any chance that I can still get to use it?
I contacted technical support and asked to remove Powerpass from wrong server and resend it on correct server, since pass was received on wrong server due to game error.
If it possible, please, let the operational team know that there are people receiving powerpass on wrong servers due to error even while loggining on correct server first and not receiving pass at all.