I am Statix on the Galatur Server and I tried to use my Punika powerpass. The pass dissapeared and I logged out to get to the character select screen but the pass was consumed and I was unable to use the pass.
I would like someone from Customer Support to assist me.
I also tried logging completely out and back in, and verified all local files. There is no Punika powerpass option for me to use.
I also have this same issue. I “Used” the Punika Powerpass Token and was then unable to apply it to a character. The only announcement AGS made was that PURCHASED Powerpass was disabled, thank you for informing us that ALL Powerpasses were being disabled! I am expecting my EARNED Powerpass to be reissued, or at least be able to apply it to the character of my choice, SOON!
I received the powerpass through the mail, claimed it into my inventory, right clicked it to be used, went to the character select menu, selected the character I wanted to use the powerpass on that was eligible, and that is the screen I get. It doesn’t show my Punika Powerpass.
So how does this work now? Will the pass be reimbursed? Only reason I ask is, if this is going to take a while. I will probably level the character through Punika if this takes more than a day to resolve. I was seeing the same thing as Fyrehawk and jmpinoy…