If you are still having issues I would suggest dropping a ticket into support with your pertinent information and they will try to assist you.
Here is a link to support. Lost Ark - Support | Amazon Games
There may be some sensitive information about your account that support ask which is best kept off a public forum but I do think they have the tools to go through your logs and see your activity and what has happened.
I’m sorry for the issue with the Punika Powerpass you have when you tried to use it.
As @mick437 has shared with you, please verify you Universal storage and if the problem persist, reach out our support team with the link shared above to help you further with this issue and create a ticket to the Devs team if is necessary.