Purchase Failed then worked then failed again

Game Support English Support
1

In short.

Had the Error when trying to purchase the 99 euro royals.

I went onto google and found different solutions. One of the sources were on this forum.
Tried them all.

Restarted the PC and hopped back on the game.

Tried to purchase 99 Euro Royal crystal pack, purchase failed.
Tried to purchase 49 Euro Royal crystal pack, Purchase success.
Tried to purchase 49 Euro Royal crystal pack, Purchase failed.

Can confirm that i do have 109 euros left on my steam account.
Anyway you can compensate me for the loss of royals or just make the damn shop work so i can get what i need ?

Thanks <3

2

Do you have razer cortex?

3

no

4

Ok check if the proccess for steam overlay is running while you are ingame , maybe something Else is closing it down when you enter the game

5

Wish the overlay was the issue.
Overlay is working ingame and in the shop. And its running in the proccesses

6

Sorry man then im out of ideas, but if the money is in your steam wallet its not up to ags and smilegate to refund you, you have to contact steam about that…

7

Hello @Danilicious,

Welcome to the Lost Ark Forum! :cat2:

Thank you for taking the time to reach out to us, I apologize for any inconvenience this may have caused you.

Just to clarify, the system only charged you for the 49 euros? There were no extra charges? The reason I’m asking, is because you mentioned a compensation. Did you get a message that you were exceeding your daily purchase limit?

@k.pedersen500 Thank you for all your help! :heavy_heart_exclamation:

Looking forward to your response! :mage:

8

I tried to purchase the 99 Euro one it did not allow me to. but when i pressed the 49 euro it went though. then i tried to purchase another 49 euro because i wanted to spend 99 euros overall. did not allow me.

Forget the compensation thats just me grasping for straws. Just want to be able to purchase another 49 euro pack since clearly the game did not allow me to purchase 99 euro pack and when i tried 49 euro it only allowed me once.

Im fairly surtain its not a daily purchase limit because it failed me on the 99 euro 100x before i attempted the 49 euros. And this is the first time im trying to purchase stuff in lost ark for the month of april.

9

Thank you for replying @Danilicious,

I understand, let’s do this, go to steam and with game fully closed, do a game file integrity verification, then go to the game again and try to do another purchase to check if you get the daily limit message or not.

  1. Close Lost Ark completely
  2. Close Steam
  3. Run Steam as administrator
  4. Check the game files on Steam
  5. Open Lost Ark.

Let me know how it goes! :mage:

1 Like
10

I just did
Still… Purchase failed.

(have tried it earlier today aswell)

11

Same, my purchase has been failing for 2-3 days now. No problems with overlay. I just get “Purchase failed”. Steam support won’t help me. Need another way to make in-game purchases, otherwise it’s not going to happen lol

12

Hey @Danilicious @ewey,

Thank you for letting me know,

In this case the best thing to do is contacting live support so our team can look further into your issue with the purchases as you’re not getting an specific error message.

Hope this helps! :mage:

13

Pretty much got a non-answer from Amazon too. I don’t think anyone knows what to do. I mean if I can’t spend money, that’s ok haha.