Purchased items and did not receive it

So I just purchased 3 skins with royal crystals and while the crystals were charged I never received the items? There’s nothing in my product inventory, character inventory, pet inventory, storage…

And heres a screenshot of my owned skins window https://i.imgur.com/ao4Q8i2.png
The ones I purchased were Basic Flared Dress, Basic Sporty Shorts, Basic Horn-rimmed Glasses

Hello @juicymokoko;

I’m really sorry about this situation that you have with the purchase of your skins.
In this, case, please try the steps in the following link:

Also please try to verify integrity of game files:

If this doesn’t work please try to uninstall and install the game again.

If you still have the same issue after this please contact AGS Costumer Service so that the can escalate this issue to the devs.

I apologize for the inconvenience and thank you for the understanding.