Raid of 8 players and 7 players dc?

So, this is not from our end this time.

when 8 legion raid players from a different countries with a different internet connection, 7 of us got a random dc last gate on bar 2, and somehow only one managed to end it, and we all LOSE THE REWARDS…

most of my friends in guild having the same issue.

is it fine for you?

whats the problem at least you just need 1 replacement to restart the raid XD

3 of my teammates disconnected during Cube, and finally I got disconnected too as 4th person. I logged in back and Cube is gone, we were on 14th stage, awesome tbh

imagine this happening 3x on boss rush on stage 14 - no rewards gained and ticket gone

again 2nd alt and we just dc every 2/3 mins

I play the game on Main and 11 Alts since release and the only DCs I get is when I am sitting in a Hotel with Wifi Connection. I never had a single DC when sitting on cabled connection.

Hello @CrueIty and thank you all for your input,

I am sorry to hear about the disconnection problems your friends encountered. Please note differing regions and playing during high volume times may definitely impact this.

Here are some things that can be checked to improve connections:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.

-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.

6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia! :wolf:

So, I did all what you have pointed above and the issue still remain. not only me but everyone in the game. at least all my guild members (74) players.

So, “if” we all have to submit a ticket. this will guaranteed a fix for this BS ?

Hello @CrueIty,

I am sorry to hear the basic troubleshooting did not alleviate this for you. Please note that all affected players, who did not benefit of the troubleshooting, should create individual tickets in order to bring visibility to the issue and so that it can be reviewed in depth. Based on the review, our devs can determine the next best course of action.

Good luck! :wolf:

Ty for replies but, do you think there is only a basic problem that can troubleshoot when a whole region of this game getting disconnected every 10-15 minutes ?

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Honestly, I made my own ticket.
I know this not gonna change anything.
but I guess they dont wanna admit this time not from our end.

They will when its too late.

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your working for the amazon, so please let them know ( devs ) that there is a problem with their servers and let them check. If you want every single player to put tickets this forum will flood with same issue. So please let them know we have bigger issues than pheon maintenances .

When i see game support thread , I only see certain copy pasted replies that matches for few issues. When someone put an unknown issue, you guys copy paste the most close issue’s reply. Sorry for telling these, I’m really mad about this . I got disconnected 4-5 times from rested chaos dungeons, In vykas raids, In guardians. I know my network working very well. Its not just me, when we dc , 3-4 people dc at the same time. That can’t be a network issue, how can 4 people from 4 countries have same network issue at the same time ? So please let them know

Hello @Gama2022,

Thank you for following up and sharing your input. Please note we have several thousands of players that are not being affected by any issue so, indeed, submitting a ticket if the trouble-shooting does not alleviate it is the way to go.

Tickets are not submitted in the forums but via the links provided in my earlier post and if enough tickets are submitted showing a pattern, then perhaps this can be analyzed whereas at present there is no bug recognized in this.

Good luck! :wolf:

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there are also several thousand players that are affected by it. Think as an average, in my static from 10 people 8 people dc per day atleast 1 time. Think as a whole 10000 players.

i’m sorry but where have you been 4/5 days ago?

several of thousands players? what about the rest? lets say ten thousands players having the same issue.

all of them from a different country with a different internet connection.

you still think this is from our end?

losing a ton of entries during this week and the stupid system didnt give “me” any damn ticket back. you still think this is good game?

what kind of support is this?

Why do u run this forum?

Why you always say “submit a ticket” ?

im gonna make a thread and lets see how many get dced today.