About 3 days ago, I had participated in vykas raid group and encounter lost connection issue so I can’t join game in 1 hour. When I return to the game, I lost my turn to vykas raid but my gate still exist. I had found this problem in players who have be the same like me and they said it only take 1 day for me to receive the Entry Tickets through mail but it have been 3 days since I encounter the issue and the game almost weekend but there is no Re-Entry Tickets. So can I have support?
Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry that you got disconnected during Vykas Raid, if the disconnection happened due to a server verified error your entry or reward should be handed back in no more than 48 hours, in case that the disconnection happened due to a ISP outage, a hardware or anything non server related then sadly we won’t have the possibility to provide you the entry back.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here’s an official post about this: Update to Timed and Ticketed Content Lockouts
I appreciate your understanding. If there’s anything else I can help you with, let me know.