Random missing accesorries reward from dailies task

Hi Team,

As this title says, I often experience random missing accessories rewards from guardian raids and chaos dungeons. the system chat screen says I received an earring or ring or necklace but when I check I don’t receive it.

I notice this event first time 6 months ago (it could have happened before that though), but I have been too lazy or busy to report then over time I forgot. The event is random, I couldn’t get the pattern of it. Missing 1 or 2 items here and there over a long period of time could be significant and especially if accidentally they should be the good ones that could be sold for huge sums of gold.

I really hope you can fix this issue and give me fair compensation for this bug.

Hello @Heavenly,

I’m sorry about the issue you’re facing with the missing accesories from daily tasks, on this case and due to the nature of your concern I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


Sounds like autodismantle settings aren’t behaving as you expect. They’re kind of complicated.

I dont use auto - dismantle feature