The game dropped while I was playing, but the re-entry ticket was not given to me. I need help
IGN:
Steamspongecake
Server: Shandi
plz help me
plz help me
Hello @RoyLi111,
Thank you for taking the time to reach out to us, I’m so sorry to hear that you got disconnected while on Valtan raid.
I understand how frustrating is to get disconnected in the middle of a raid. In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations, and in some cases the system gives the ticket back, however it can take more than 24 hours to give you the ticket, and we can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.
See you in Arkesia! 
I wana know what should I do if I dont get the ticket 24h later.
Will I lost the ticket that I can only do once a week?
Hello @RoyLi111,
Thank you for taking the time to reach out to us.
In this case as i mentioned we don’t have a way to grant you a re-entry ticket manually, so if the system does not give you the ticket there’s nothing else we can do, I apologize for the inconvenience.
HAHAHHAHA nice job amazon
congrats seems like your issue has been successfully solved
T.T so excited
Since so many people have suffered so much loss due to the lack of artificial system, why can’t you improve the system?
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I totally understand your concern, and I do appreciate the feedback, our team is always working on improving things for our community, please let us know all your ideas on our feedback section of the forum.
Have a wonderful day! 
The re-entry ticket system is broken right now and doesn’t work for Gate 2.
The Customer Support staff (red badge with CS) don’t actually have any real agency, they are just replying based on a script they got which assumes the re-entry ticket system is working correctly.
We have no idea when they will actually fix the re-entry ticket system, and whether they will grant re-entry tickets to all the people missing gate 2 tickets when they do.
Live chat support has said they are working on a fix though, so there’s that.
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The system that we have in place to issue re-entry tickets… is it a copy paste from KR? From what little I know, their system seems to work fine and players seems to be pretty confident in it. If our system differs or is an older iteration of it, my idea/feedback would be to use the system KR currently have.
thx for explain, I may know how this system work with kind of sad 
Gate 2 seems to be causing some issues… I’m going to be looking into this and letting the team know. Thank you for letting us know!
Thanks for finally giving an update!
Hopefully we get some good news.
Most of my raid has decided to not spend on AGS games ever again unless this is fixed.
if the game crash where i can take extra ticket?
You’ll have your fix by the time weekly reset happens lmao. The support for this game is hot garbage.
@Shadow_Fox, @Roxx I had the same problem…Bluescreen and my group managed to clear it without me… when I logged back I can’t do:
- Matchmaking into Gate 1
- Matchmaking into Gate 2
- I can’t redeem any reward either
Completely locked by the whole week since Thursday. I sent a ticket but I had no response yet.
IGN Maax, Zinnervale.
I even recorded the problem
i have the same problem, i lost my gate 2, since thursday and they do nothing.
My post; I suffered a bug in valtan
It looks like you’re not doing anything! Since Thursday I sent a ticket and I still haven’t received anything, because your automatic ticket system doesn’t work either.
just that I don’t get disconnect, we just finished gate 1, me and my friends, we went to gate 2 and it was saying that I couldn’t enter, and it’s available
Soon and Thursday and not even a ticket was given