Really need help please!

So I still haven’t received my re-entry ticket for Valtan when server crashed on last Saturday i didn’t see any post about it and tomorrow it will be reset so i don’t know what to do! please help!!
IGN Goub
Region: NA wset
Server: Valtan
@Roxx @Shadow_Fox

Hello @331614083,

Thank you for taking the time to reach out to us, I apologize for any inconvenience this may have caused you.

I understand the situation and our team is aware of it, they are already looking into this, for more updates on this please check this post:

Have a wonderful day! :sunflower: