Received wrong item from founder's pack

I know this has been posted before, but I was told to post it here from customer support.
received the wrong Male Striker weapon skin from the founder’s pack.
Destined Aura Gauntlet is what I’m supposed to get, but I received Aeons Aura Gauntlet instead, which is the one in the crystal store, so now I have a duplicate of the same weapon skin.