I was part of the big kick 2 days ago where it said you were banned for breach of Code of Conduct and it was during Gate 1 of Valtan. When i was able to get back in after sitting through the 20k queue again I found that my entry for Valtan was gone. It didn’t show any gates completed and the others in my group are in the same situation so the boss didn’t die.
Seems like an open and shut case to send out a re entry ticket so we can complete the boss right?
They even apologize for falsely kicking people here.
It’s been 48 hours and i’ve talked to multiple reps. The keep saying 24-48 hours even when that time is already over.
No one on the support team seems to want to help or they are just kicking the can down the road. Had 2 reps disconnect from the chat service before i even explained my problem and 2 others that i’m pretty sure were bots.
It’s been 48 hours and i’ve talked to multiple reps. The keep saying 24-48 hours even when that time is already over.
No one on the support team seems to want to help or they are just kicking the can down the road. Had 2 reps disconnect from the chat service before i even explained my problem and 2 others that i’m pretty sure were bots.
Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry about this issue with your entry, if 48 hours have passed and you haven’t received your entry back that means that the disconnections was not generated by a verified server issue.
I’m sorry for the inconvenience this might have caused you.
If you need further assistance in any other issue please don’t hesitate in reaching us again!