I’m having this recurring issue with missing loot from different activities. Back in late July, I completed a Moake fight and nothing dropped. It did say the fight was completed, I got access to the auction and my daily field boss was consumed. Yet, I got nothing out of it. At the time, I opened a ticket with support, but over a month later I still haven’t heard anything back.
Fast forward to today, I’m completing my weekly Ghost ship, and same story again. Fight is completed, weekly entry is consumed, but no loot. What gives?
Anybody else have encountered that or got any luck hearing back from support on this?
I’m sorry you’re still having this issue where you don’t get the drops, also that the customer support team didn’t have a reply for you yet; I understand how frustrating this is. If you didn’t do it yet let’s verify the in-game files here:
In this case here on the Lost Ark Forums we don’t have the possibility to create an investigation about an specific case, this is because security reasons, in order to share this; you will need to reach the web ticket to share it with them directly by this link:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Note
Please add this forum link so the agents can have more information about what’s happening with the error that you’re having so they can help you to investigate this deeply.
Also having in mind that investigations can last 2-3 business days ( this is an estimated time )
Thank you for your response. I have already tried verifying the file when that happened in July, with no success. I have open a second ticket now and will be hoping for a response this time.
I figured I should probably give an update on this, as it has now been two weeks. As expected, still no resolution from AGS on either of my tickets (July 24 and Sept. 1). No explanation, no “sorry we can’t help you”.
However, I did get an automated call from Amazon support where I’ve spent 30 min trying to explain to their support team what Lost Ark was. The poor lady had no idea Amazon published video game, or even what Amazon Games Studio was. There was no way for her to help me or transfer me.
I apologize, when you have a chance can you send a web ticket Here with this information that you didn’t receive a reply yet about the investigation and also please copy and paste this link from the forums. Here on the forums we don’t have access to investigations for security reasons.
If you wish to provide any feedback you can do so here:
