Redeemed Argos Blood and didn't get weapon

I redeemed Argos Blood for my Preordained Weapon, but it did not appear in my inventory. Attached photo showing redemption in chat window and nothing in inventory. Please send my weapon or reimburse blood.

Hi traveler @msc7632. Welcome to the Lost Ark forums.

Hope your doing great!

Thanks for your post, sorry to hear your weapon reward is missing.

For this scene i will request you to contact AGS customer support via live chat, we need to verify the data and escalate your case.

Hope your issue will be fix soon and have a nice week.