We are aware that the in-game store is currently down in some regions, and are working to get this fixed.
Please also note that some items in your Product Inventory, as well as Crystalline Aura, may not appear immediately after logging in. There may also be a delay on the delivery of purchased Starter Packs. These issues will resolve as you continue to play, and your items will appear shortly for most players.
For those cases where items do not appear after the first few minutes, the team is aware of this bug and it is out for a fix. We will provide an update when we can.