Region is closed and can’t be selected

Hello, I used to play on the West NA server, and when I logged in again day before yesterday it shows “Region is closed and can’t be selected” until today. My account was defaulted to SA. Can someone help me fix it please? thanks!

By reading post from others I believe my ip address got blocked. Can someone fix it for me please?

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Hello @Crimisonboss,

I’m sorry that you are having this issue, can you please mention me the server you used to play in and if it’s possible a screenshot of the error you’re getting so I can have more background to be able to tell you what would be the next step to help you?

I’ll be waiting for your response, if you need further assistance in any other issue please don’t hesitate in reaching us again!


The server I used to play on is Rohendel on North Amercia West. I have tried everything I could including reset my router, delete the game and download the game, turn off the firewall etc., and yet it does not work whatsoever. Could you please check is my ip address is blocked? I have sent you a dm of my ip address. Cheers!

Oh wait I cannot message you, I do not want to expose my IP address in public, how am I supposed to tell you what my ip address is?

Hello @Crimisonboss,

Thanks for the information, when you tried to sign back didn’t the game asked you to choose a new server since the one you were on is no longer available? Usually this happens when a server is merged into another one or in this case Rohendel recieve another server merged into it.

As well sadly we don’t have the possibility to review detailed information as a possible IP restriction, the only ones allowed to do so are the penalty team, you can try to place an appeal if you consider is necessary following this link:

As some possible troubleshooting I can advice you to run a Steam File Verification following this link: Steam Support :: Verify Integrity of Game Files.

As well please review the following link: Error Message: The Region is Closed and Can't Be Selected - Support | Amazon Games

If none of those options help you solve the issue then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


Do you have a VPN running?

If not you can try setting your region before booting the game using this guide -

(1) change region in Lost Ark, without opening the game? : lostarkgame (

Thanks for your reply and for your help! @jinxpad

We really appreciate you help in with this issue.

Please @Crimisonboss try the steps shared and if this doesn’t work, please follow the steps shared by my colleague Wyvernn in the post above.

Hope you have a nice day! :wolf:

Did you manage to fix this? Has happened to me again.

Hi @Symoh

I would like to know if you still having this issue?

If you do and you had tried all the steps shared by Wyvernn, please follow the steps to contact our support team to create a web ticket.

Hope you have a nice day! :wolf: