Yes I have done the steps in that link. Honestly, your response feels a bit tone deaf and feels like you haven’t read the thread at all with how copy and paste your response is. It feels frustrating for us with the issue when we get a response like this.
For the record, Ive done the following:
Port forwarding, firewall settings checked, firewall disabled, flushed DNS, restarted router & modem, validated steam files for Lost Ark, full reinstall, tried a wired connection and update all windows and GFX drivers.
The only thing that works is if I use mobile hotspot and I am able to connect and switch regions again.
Im pretty sure its not my local settings and an IP ban/black list on AGS/SG’s end but we have been fully brick walled as to any official response.
This is something on your guys’ end. It has nothing to do with IP as I have tried my mobile spot and the same thing happens. It makes me accept the TOS then says all servers besides South America are unavailable. I was literally playing 24 hours ago on this same IP address and then 12 hours later it says all regions but SA are locked?
Made an account just to share that myself and a friend are experiencing the same issues.
We got kicked out at the same time while on discord while other friends are unaffected.
We originally play in NAW and both have the same issue, only SA region is available while the rest are ‘currently closed’.
Clearly the servers are working fine and as speculated could be some blanket IP bans, even though my friends and I are hovering 1000hours at 150+roster levels and even finishing adventure tomes. At the very least, AGS/SG should consider filtering bots vs real players using some kind of ingame metrics to identify the bots better…
There have been various threads with players experiencing the Region Unavailability issue and only able to select SA servers.
Hi, this downtime fix has done nothing to fix the issue… 3 days now and still unable to access the game. Would really appreciate it if the team would provide more information on the issue. Bot ban wave is one thing but false IP banning players… AGS is proving to be more disappointing day by day.
edit:
Started a ticket with AGS a day ago, radio-silence. speak to a live agent and apparently the tech team asked for a screenshot of what is happening? Do these forums not reach them? Had to provide the link to this thread and the downtime to the agent and ask them to take note of it.
Please let us know if the agent comes back to you.
I tried and the agent told me to check whether If I can connect using another internet connection such as mobile hotspot. I can confirm it works with my mobile hotspot (and other internet connection), but the original one I have at home does NOT.
Yup I talked to an agent last night and they asked for a screenshot so i sent them this forum post since it had screenshots and she started a ticket with me. So its looking like nothing is going to be done about it and just have to hope theres some hotfix or we might not be able to play again.
The Server Status may be true for some people but not all, I’m on NA West but it doesn’t let me to choose and shows “The region is closed and can’t be selected.”
Honestly this is not the first time I encounter this problem, however this time the situation has been lasting for a whole day already.
I know you’re just trying to help but this restart didn’t do anything (at least for me). The issue persists and i can’t login. I guess i just can’t play? idk what else to do.
