I play NA East, on Una server. I have 6 characters.
I’m being robbed of my relic map rewards. I’ve completed a 1415 Chaos Gate in South Vern. I obtained the relic rarity map ( Colorful Fortune’s World ( 1 people)), I made it to the dungeon and I couldn’t open the chest. I could barely run to it, 2/3 of the map was not loading at all. Why can’t I be compensated for such a rare chest I lost due to problems out of my control.
It’s the same problem for the Yorn region. Some parts are not rendering at all, and I’m talking in and out of dungeons. I can never finish the last 15-20% of my chaos dungeons because Yorn is all messed up and a million error codes start to appear preventing me to even activate skills. I’ve verified my game file integrities with Steam, and everything has been validated, meaning this is something on the developer’s end.
Doing a research I found this option that helped another player, since every case is a bit different I cannot assure you that it will work in your case but you can give it a try if you like:
Also we like to take a closer look into this issues with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Hi, I’ve had back and forth with Amazon CS, but they stopped answering after sending me a auto-message about weekly ticket refunds. Absolutely no refund has been sent to me, and it seems like it’s impossible to have a conversation with one person because they do not seem to answer my emails after asking me for details.
