can i please request a compensation for kakul saydon gate 3 reward/buying box i literally got dc during bingo phase and fail to reconnect in time due to bad connection ,but the game register to me as i have completed the raid itself, i hope im not asking for much .
Hey there @rzcheah3618!
Sorry to know you had connectivity issues in the middle of a clown raid.
We now have an automated system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.
Keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
I can’t guarantee that you’ll be receiving a re-entry ticket since, as mentioned before, the process is automated. My apologies for any inconvenience this may cause.
More details here: Update to Timed and Ticketed Content Lockouts.
If there’s anything else I can do to help you let me know, stay safe!