Reskin preview and actualy skin is different

I loaded a setup and changed it a little bit and when I go to the reskin menu I see this:

but when I get into the game the face is completely different

how can I fix it and if I can’t can I get a refund for the ticket I used?

Hey there @itaylostark1994, welcome to the Lost Ark forums!

I’m sorry to know what happened when you used the re-skin ticket.

Due to the nature of your request, you need to contact us via support ticket so your case can be escalated and further reviewed.

If there’s anything else I can do to help let me know. Stay safe!

Thanks I sent a ticket and hopefully they can help me out.

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