Reskin with 800 royal crystals didnt work

Hi dear support,

I used 800 crystals to buy a reskin ticket. But after applying the change th character went back to it’s old looks.

how can this issue be solved?

Region - EU central
Server - Antares
Char - Gunmukk

actually the issue changed a bit. So when not wearing headgear I get the correct skin. But when I put headgear on / make it visible, then it reverts to the old hairstyle (hair style is the only thing i changed with the ticket)

Thanks & best regards